Terms and Conditions for Man And Van Colindale Services
These Terms and Conditions govern the provision of man and van Colindale services, including domestic removals, light commercial transport, single-item collections, furniture moves, and related carrying services. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair, and practical framework for both parties. In these terms, references to the Company, we, us, and our mean the service provider; references to the Customer, you, and your mean the individual or business requesting the service. These conditions apply to all Colindale man and van bookings unless otherwise agreed in writing.
The service may include loading, transportation, unloading, and reasonable handling of goods, but it does not include specialist packing, dismantling beyond what is agreed in advance, or any activity that would require equipment, skills, or licensing outside the scope of a standard man with van service. Any extra services requested on the day are subject to availability and may incur additional charges. Where the service is booked for a particular time window, that time is an estimate rather than a strict guarantee, unless a guaranteed slot is expressly confirmed in writing.
All bookings are made subject to vehicle availability, route planning, and the nature of the items to be transported. We reserve the right to refuse a booking that appears unsafe, unlawful, excessively heavy, or unsuitable for the vehicle supplied. The Customer must ensure that all information provided at the point of enquiry or booking is accurate and complete, including access conditions, item dimensions, loading restrictions, parking limitations, and any special handling requirements.
The booking process begins when the Customer supplies details of the job, including collection and delivery locations, item descriptions, and preferred date or time. On receipt of this information, we may provide a quotation based on the details supplied. Quotations are normally valid for a limited period and may change if the service requirements differ from what was originally described. A booking is not confirmed until we have accepted the request, and where required, a deposit or prepayment has been received. The Customer is responsible for checking all booking details carefully before confirmation.
Any quotation for a man and van Colindale job is calculated using the information available at the time and may be based on hourly rates, fixed prices, or a combination of both. Factors affecting the price can include distance, labour required, waiting time, stairs, access difficulty, congestion, additional stops, and the size or weight of the load. If the actual job differs materially from the original description, we may revise the price accordingly. This includes situations where additional items are added, access is more difficult than stated, or the job takes longer than anticipated.
It is the Customer’s duty to ensure that all goods are ready for collection at the agreed time. If our team arrives and cannot begin work because the goods are not ready, access is blocked, or the Customer is absent, waiting charges may apply. 
If the delay is significant, we may treat the booking as cancelled by the Customer and apply the cancellation terms set out below. Where parking charges, tolls, permits, congestion fees, or similar costs are incurred as a result of the job, these may be added to the invoice unless expressly included in the quotation.
Payments must be made in accordance with the terms stated in the quotation, booking confirmation, or invoice. Unless agreed otherwise, payment is due on completion of the service or before unloading begins, depending on the nature of the job and the risk involved. We may request a deposit in advance for certain bookings, including longer-distance moves, peak-time jobs, or services requiring dedicated vehicle allocation. Deposits are generally non-refundable except where cancellation is made within a permitted cancellation period or where we are unable to provide the service through our own fault.
We accept payment by the methods stated at the time of booking, and the Customer must ensure that payment can be completed without delay. If payment is made by bank transfer, the funds must clear before the service is deemed fully settled. In the event of late or failed payment, we reserve the right to suspend further services, retain goods where lawful and proportionate, or recover the outstanding amount through lawful means. Any administrative costs, bank fees, chargeback fees, or debt recovery expenses caused by non-payment may be added to the balance where permitted by law.
All stated prices are exclusive of VAT unless clearly noted otherwise. Where VAT is applicable, it will be added at the prevailing rate. If a written quotation states that the price is fixed, this applies only to the scope described in that quotation. Additional work, extra labour, or changes to the route may result in further charges. Customers should understand that a man and van service in Colindale is intended for flexible transport support, and accurate information is essential to prevent unexpected costs.
Cancellations must be made as soon as possible. If you wish to cancel or reschedule a booking, you should notify us promptly so that the reserved time and vehicle can be reassigned where possible. Unless a different cancellation policy is stated in the booking confirmation, the following applies: cancellations made more than 48 hours before the scheduled start time may be eligible for a refund of any deposit, less reasonable administrative costs if applicable; cancellations made within 48 to 24 hours may result in a partial charge; cancellations made within 24 hours of the booking time may result in loss of the deposit or a cancellation fee up to the full quoted amount if the vehicle and team have already been allocated.
If the Customer is not present at the agreed time, or if access is unavailable and we cannot carry out the work, this may be treated as a late cancellation or failed attendance. In such circumstances, we may charge for wasted time, travel, and any labour already committed. If weather, traffic, or other external conditions cause a delay, we will try to keep the Customer informed and act reasonably, but this does not entitle the Customer to cancel without charge unless the delay becomes unreasonable and is directly caused by our fault.
We reserve the right to cancel or postpone a booking where it becomes unsafe, unlawful, or impractical to proceed. Examples include severe weather, vehicle breakdown, road closures, inaccurate job information, abuse toward staff, or discovery of prohibited items. Where we cancel for reasons within our control, any prepayment for the affected part of the service will normally be refunded or rescheduled at the Customer’s choice, except where part performance has already been completed. 
Cancellation rights under consumer law, where applicable, may not apply in full to same-day or time-specific transport services once performance has begun with the Customer’s agreement.
Our liability is limited to the extent permitted by law. We will take reasonable care when handling goods, but the Customer accepts that minor scuffs, superficial marks, or ordinary wear arising from normal loading and transport may occur, particularly with older, fragile, or poorly packed items. The Customer is responsible for ensuring that items are properly packed, protected, and suitable for transit unless we have expressly agreed to pack or protect them. We are not liable for damage caused by inadequate packaging, hidden defects, inherent weakness, or items that were already fragile or unstable before collection.
We are not responsible for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or emotional distress, except where liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. The Customer should remove and retain any valuables, documents, medicines, cash, jewellery, or sentimental items unless we have agreed in writing to carry them. We do not accept liability for such items unless loss or damage is directly caused by our proven negligence and the item was disclosed and accepted for transport.
Claims for loss or damage must be reported within a reasonable time, and in any event as soon as practicable after the service, together with supporting evidence such as photographs and a written description of the issue. We may inspect damaged items and request proof of purchase, repair estimates, or other documentation. Our decision-making will be based on the evidence provided and the circumstances of the job. If we are found liable, our responsibility may be limited to repair, replacement, or a refund up to the value of the affected item or the service fee, whichever is lower, unless the law requires otherwise.
Waste-related work is subject to strict legal requirements. Our man and van Colindale service may transport waste only where the collection, carriage, and disposal arrangements comply with applicable UK waste regulations. The Customer must tell us in advance if any items are waste, rubbish, or intended for disposal, and must not include hazardous, clinical, electrical, or prohibited waste unless we have expressly agreed to handle it and are legally permitted to do so. We may refuse any load that contains items we believe to be unlawful, unsafe, or unsuitable for transport.
The Customer remains responsible for ensuring that waste is presented in a lawful manner and that it has not been fly-tipped, illegally dumped, or contaminated with prohibited materials. If we arrange disposal or transfer to a licensed facility, the Customer agrees to provide accurate descriptions of the waste and to cooperate with any documentation required under the relevant regulations. Where duty of care records, transfer notes, or supporting documents are necessary, the Customer must provide truthful information and retain copies where required. Any false, incomplete, or misleading description may result in additional charges, refusal of service, or reporting to the appropriate authorities where necessary.
We may charge extra for waste jobs based on weight, volume, type of material, access, loading time, or disposal costs. Items such as paint, solvents, batteries, tyres, fridges, mattresses, asbestos, sharp objects, or contaminated materials may be subject to special handling rules and may be refused. The Customer must not ask us to dispose of waste unlawfully or to bypass proper licensing, transfer, or disposal procedures. If we suspect illegal activity, we may terminate the service immediately and take steps required by law. These conditions are intended to support compliance with the law and apply alongside any additional waste terms agreed for the particular job.
The Customer must ensure that all goods, waste, and property handed over for transport are lawfully owned, correctly described, and available for removal. By booking a Colindale man and van, you confirm that you have authority to move the items and that no third-party rights will be breached. If any item is found to be stolen, restricted, dangerous, or otherwise unlawful, we may refuse to carry it and may report the matter if legally required. You are also responsible for obtaining any building permissions, parking permissions, access codes, or resident approvals necessary for the job.
We will act in a professional and courteous manner, and we expect the same from the Customer and anyone acting on their behalf. Abusive language, threats, discrimination, or physical intimidation will not be tolerated and may lead to immediate termination of the service without refund. If our team believes that continuing would put anyone at risk, or that the job cannot be carried out safely, we may stop work and charge for time already spent. Any attempt to overload the vehicle, hide additional items, or misrepresent the nature of the load may also result in revised charges or refusal to continue.
This agreement constitutes the entire understanding between the parties regarding the relevant service, except where specific written changes are agreed. If any provision is found unenforceable, the remaining provisions will continue in force. No waiver of any right will be effective unless given in writing. A failure by us to enforce any term at any time does not prevent us from enforcing it later. These terms apply to the extent permitted by law and do not affect mandatory consumer rights.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from or in connection with the service, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Where the Customer is based elsewhere in the UK, these terms will still apply to the extent compatible with local legal requirements and any non-excludable consumer protections.
If a dispute arises, both parties should first attempt to resolve the matter in good faith and on a reasonable basis. We may ask for written details, supporting evidence, and an opportunity to inspect any issue before a final decision is made. Any refund, adjustment, or goodwill payment is at our discretion where not required by law. The Customer acknowledges that transport services are dependent on access, timing, and accurate information, and agrees to cooperate reasonably so that the booking can be completed efficiently and lawfully.
By confirming a booking, the Customer accepts these terms in full. If you do not agree to any part of them, you should not proceed with the service. These terms are intended to be clear, fair, and proportionate for a man and van service, whether the job is a small domestic move, a business delivery, or a waste-related transport arrangement.