Man And Van Colindale Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Colindale provides moving, transport, and related labour services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by the terms below. These conditions are intended to create a clear and fair agreement for both parties, covering the booking process, payments, cancellations, liability, waste regulations, and the governing law that applies to our services.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider trading under the name Man And Van Colindale. References to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. These terms apply to domestic and commercial jobs, including single-item collections, part-load moves, full load removals, and other agreed transport assignments.

We reserve the right to update or revise these terms at any time. The version applicable to your booking will be the version in force at the time the booking is confirmed, unless a later change is required by law. If any provision is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

1. Booking process

A booking is only accepted when we have issued confirmation by a written means such as email, text message, or an equivalent record, and where any required deposit or pre-authorisation has been completed. A quotation provided before booking is an estimate based on the details you supply, including the volume of items, access conditions, loading distance, floor levels, parking restrictions, time window, and any special handling requirements. A Man and Van Colindale service is typically priced according to time, vehicle size, labour, waiting time, and any additional services requested.

It is your responsibility to ensure that all information supplied before booking is accurate and complete. If the actual job differs from the description provided at the time of quotation, we may need to amend the price, adjust the vehicle or number of operatives, or reschedule the work if the original arrangement is no longer suitable. This applies particularly where the load is larger than expected, access is restricted, items are heavier than stated, or additional stops are requested. Any changes may affect the final charge.

We may refuse or cancel a booking if we reasonably believe the job is unsafe, unlawful, beyond our operational capacity, or likely to cause damage to property, vehicles, or items being transported. We may also decline to carry certain goods, including prohibited, hazardous, illegal, flammable, or contaminated materials. Acceptance of a booking does not constitute acceptance of liability for goods that fall outside the ordinary scope of a man and van service in Colindale.

2. Arrival, access, and customer responsibilities

Customers must ensure that the premises, collection point, and delivery location are reasonably accessible for the agreed vehicle and workforce. This includes arranging parking permission where required, providing suitable entry details, and ensuring that items are ready to move at the agreed time. Delays caused by missed access arrangements, incorrect directions, locked premises, lift restrictions, or incomplete preparation may result in additional charges.

You must make sure that items are appropriately packed and protected unless packaging has been expressly included in the service. We do not accept responsibility for damage arising from poor packing, unsuitable containers, pre-existing weakness, or the natural instability of items that are not suitable for transport. Where we assist with lifting or carrying, you remain responsible for declaring any fragile, valuable, awkward, or unusually heavy items before the job begins.

We expect customers to remove or secure pets, children, and vulnerable persons from areas where loading or unloading is taking place. You should also make us aware of any health and safety concerns, access hazards, stairways, narrow corridors, or obstructions. If the job cannot proceed safely because required information was withheld, we may pause the service, impose waiting charges, or terminate the work at our discretion.

3. Prices and payments

Prices may be offered as fixed quotes, hourly rates, or a combination of both. Unless otherwise agreed in writing, all prices are exclusive of VAT where applicable and may be subject to additional charges for congestion, parking fees, tolls, ferry costs, long carries, extra labour, dismantling, reassembly, storage, or specialist handling. Any estimate given by Man And Van Colindale is based on the information provided by you and may be revised if the job materially changes.

Payment is due in full on completion of the service unless an alternative arrangement has been confirmed in advance. We may require a deposit to secure the booking, and any such deposit may be non-refundable where stated. We accept the payment methods notified at the time of booking, and we may decline cash, card, or transfer payments if fraud prevention, system issues, or compliance checks require us to do so. Late or failed payment may result in additional fees, recovery action, and suspension of future bookings.

Where the job is time-based, the clock may start when our team arrives at the agreed address or begins work, whichever is earlier, if the vehicle and crew are ready and able to proceed. Waiting time, repeated access delays, or incomplete preparation by the customer may be charged at the prevailing rate. If you dispute any invoice, you must raise the issue promptly and provide supporting information. Undisputed amounts remain payable on time.

4. Cancellations, postponements, and no-shows

You may cancel or reschedule a booking by giving reasonable notice. The amount of any charge for cancellation will depend on how much notice is provided, whether we have already incurred costs, and whether the work has been allocated vehicle time and crew. If a booking is cancelled at short notice, or if our team arrives and cannot complete the job because of the customer’s failure to attend, provide access, or make items available, a cancellation or call-out fee may apply.

If we need to cancel or reschedule due to circumstances beyond our control, including traffic disruption, severe weather, vehicle breakdown, illness, staff unavailability, or legal compliance issues, we will use reasonable efforts to offer an alternative time. We will not be responsible for indirect losses arising from such events, provided we have acted reasonably and in good faith. Any refund due will be limited to sums paid for the affected portion of the service, unless otherwise required by law.

We may treat a booking as abandoned or failed if the customer is absent, unreachable, unprepared, or refuses to proceed without a valid reason. In those circumstances, we may charge for wasted time, travel, and any reasonable costs already incurred. For clarity, a man and van Colindale booking is reserved on the basis that the customer will be ready to proceed at the agreed time, with all relevant details and permissions in place.

5. Liability and exclusions

We will take reasonable care in carrying out our services, but our liability is limited to losses that are a foreseeable result of our breach of contract, negligence, or failure to exercise reasonable skill and care. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, emotional distress, or any similar loss not ordinarily recoverable in law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Where items are transported, our responsibility is limited to reasonable care during handling and transit. We are not responsible for damage caused by pre-existing defects, wear and tear, improper packing, hidden weaknesses, insufficient protection, or inherent vice in the item. Customers are strongly advised to insure their goods independently if they consider this necessary. Any claim for damage must be reported as soon as reasonably possible and supported by evidence such as photographs, item descriptions, and proof of value.

We will not be liable for loss or damage to items left unattended, incorrectly labelled, improperly secured, or declared after the booking begins. We also do not accept liability for damage to walls, floors, doorframes, lifts, or fixtures caused by poor access conditions, inadequate lifting space, or the customer’s own instructions where those instructions were followed reasonably and with due care. A Man And Van Colindale assignment may involve manual handling, and some minor cosmetic impact may occur even when every reasonable precaution is taken.

6. Waste regulations and prohibited materials

If your booking includes waste removal, disposal, clearance, or the transport of unwanted items for lawful disposal, you agree to comply with all applicable UK waste laws and regulations, including the duty to ensure that waste is transferred only to authorised persons or facilities. We may request information about the nature, origin, and condition of waste items before acceptance. Where required, we may issue or retain records relating to the transfer of waste in line with legal obligations.

You must not present hazardous, infectious, contaminated, pressurised, explosive, or illegal waste for collection unless we have expressly agreed in writing and are legally permitted to handle it. This includes, without limitation, asbestos, clinical waste, chemicals, oils, solvents, gas cylinders, batteries, tyres, and electrical goods that require specialist treatment unless separately arranged. If prohibited waste is discovered during the job, we may refuse to carry it, end the service, or charge for any extra time or compliance measures involved.

Customers remain responsible for accurately describing items and for ensuring that the transfer of waste complies with all applicable regulations. We are entitled to rely on the information provided by you and will not be responsible for penalties, fines, or enforcement action arising from inaccurate declarations, unlawful disposal instructions, or failure to use the service for the correct purpose. Where a collection includes mixed loads, you must separate waste from reusable goods unless we have agreed otherwise.

7. Storage, waiting, and additional services

Any storage, holding, overnight retention, dismantling, reassembly, packing assistance, or special carrying arrangement must be agreed in advance. If the job requires extended waiting, split delivery, or return visits, extra charges may apply. The team may refuse to handle items that are excessively heavy, unstable, or unsafe without adequate equipment or additional operatives, and any such decision will be based on health and safety considerations.

We may subcontract part of the work or use third-party operators where appropriate, provided the overall service remains consistent with the agreed booking. Any third party engaged on our behalf will be expected to follow the same standards of care and compliance. However, where a third party is involved in an external delivery chain outside our direct control, delays or service failures caused by that third party may be treated separately depending on the circumstances.

8. Claims, complaints, and time limits

If you believe there has been an error, damage, or failure in the service, you must notify us within a reasonable period after the event. Claims should include enough detail to allow assessment, such as the date of service, the items affected, and the nature of the issue. We may ask for supporting evidence before considering a remedy. This may include photographs, receipts, repair estimates, or proof of ownership where relevant.

We will investigate claims fairly and in good faith. Where liability is accepted, our remedy may be limited to repair, replacement, or a refund of the relevant service element, whichever is reasonable in the circumstances and permitted by law. No claim shall exceed the value of the specific service affected unless a greater amount is required by mandatory law. Claims not raised promptly may be harder to assess and may be declined where delay has prejudiced our ability to investigate.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are a business customer, additional exclusions and limitations may apply to the fullest extent permitted by law. The remainder of this agreement continues even if part of a claim, term, or remedy is found to be invalid.

9. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are based elsewhere in the UK, the mandatory protections of the law applicable to you as a consumer will still apply where required.

By booking a Man And Van Colindale service, you confirm that you have read, understood, and agreed to these terms. They are designed to provide a fair framework for both simple and complex jobs, ensuring clarity on responsibilities, payment expectations, cancellations, liability limits, waste compliance, and legal jurisdiction. We recommend that you retain a copy for your records.